Re-Designing the Builder Onboarding Journey

3-Step Setup Workflow & Communication System

Problem:

Builders entering Eliant’s platform were receiving inconsistent instructions and unclear documentation.

Solution:

I redesigned the onboarding workflow and documentation system into a step-based sequence with visual guides and email templates using HTML & AI enhanced workflow.

Impact:

• Streamlined onboarding communication

• Reduced confusion + follow-up support time

• Clearer expectations for internal + builder teams